Ancillary and Administrative Services

Medical Records - Outpatient

When you are scheduled for a consult outside of the 31st Medical Group, your provider will select the relevant medical information from your medical record and our Medical Records staff will make a copy. In the case of urgent consults, a copy of the relevant medical information will be made immediately.

Patients are authorized to receive one copy of their entire medical record at no charge. Requests may be made at the Medical Records Section and will be available within 30 duty days of receipt of the request.

When out-processing, separating, or retiring, the active duty member must submit a copy of his/her orders to Medical Records. They will appropriately mail your records to the Medical Records Central Cell at AFPC. The MPF will not be able to clear the member if they have failed to provide Medical Records with a copy of their orders. Medical records for personnel that are PCSing will be mailed no earlier than 10 duty days prior to the member's final out-processing date in case medical care is required during that time.

Members who are PCSing, retiring or separating and their family members may request a copy of their records up to 90 days but no later than 60 days
prior to departure through Medical Records. Member will need to provide a copy of their orders if they are PCSing, retiring, or separating. Copies will not be released until within 10 days of PCS/separation/retirement. Proper authorization to collect copies of the medical records of family members over the age of 18 years is required.

Relocating retirees and their family members may also request copies of
medical records. They will be available within 30 duty days of receipt of
the request. The original records however must be maintained at the 31st Medical Group until a request is made from the gaining MTF to forward the medical records. If the retiree and family members do not re-enroll at an MTF, the original records must remain at the 31st Medical Group until eligible for records retirement. Therefore, it is important that copies of medical records are obtained prior to departure.

Medical Records - Inpatient

Patients are authorized to receive one copy of their entire medical record at no charge. Requests may be made at the Medical In-Patient Records Section and will be available within 30 duty days of receipt of the request.

When out-processing, separating, or retiring, the active duty member must submit a copy of his/her orders to Medical In-Patient Records. They will appropriately mail your records to the Medical In-Patient Records Central Cell at AFPC. The MPF will not be able to clear the member if they have failed to provide Medical In-Patient Records with a copy of their orders. Medical in-patient records for personnel that are PCSing will be mailed no earlier than 10 duty days prior to the member's final out-processing date in case medical care is required during that time.

Members who are PCSing, retiring or separating and their family members may request a copy of their records up to 90 days but no later than 60 days
prior to departure through Medical In-Patient Records. Member will need to provide a copy of their orders if they are PCSing, retiring, or separating. Copies will not be released until within 10 days of PCS/separation/retirement. Proper authorization to collect copies of the medical records of family members over the age of 18 years is required.

Relocating retirees and their family members may also request copies of
medical records. They will be available within 30 duty days of receipt of
the request. The original records however must be maintained at the 31st Medical Group until a request is made from the gaining MTF to forward the medical records. If the retiree and family members do not re-enroll at an MTF, the original records must remain at the 31st Medical Group until eligible for records retirement. Therefore, it is important that copies of medical in-patient records are obtained prior to departure.

TRICARE pays for covered medical services for TRICARE Prime beneficiaries that are authorized in advance by the PCM. Think of your PCM as the provider
that focuses on your overall health that has the ability to guide you to other health care professionals-specialist, hospitals, rehabilitation facilities, etc.
For example, if you need to see a heart specialist, your PCM will refer you to a cardiologist.

Referral Process

Follow these simple steps to avoid any out of pocket cost to you:

1) PCM inputs referral
2) RMC approves referral and sends to Managed Care Support Contractor for authorization.
3) BCAC performs review and receives authorization from Managed Care Support Contractor.
4) Liaison office books appointment, provides informational package for appointment, contacts patient with info and gives package for patient's appointment.
5) Patient goes to off-base appointment.
6) Patient gives results to the liaison office for translation.
7) Translated results are given to PCM.

Ms. Lucia Dielo is the patient liaison and is located in the Family Health clinic. Her number is 0434-30-5408 or DSN 632-5408. Once your doctor puts in referral, stop by her office.

TRICARE Overseas Prime

-What is TRICARE Prime Overseas?
TRICARE Prime Overseas is a managed care option for active-duty service members and their command-sponsored family members living together in
non-remote overseas locations. Enrollment is required to participate. Retirees and their families may not enroll in TRICARE Prime Overseas.

When you enroll in TRICARE Prime Overseas, you have an assigned primary care manager at a military treatment facility who provides most of your care. Your PCM will refer you to a specialist for care he or she cannot provide.

-Who is eligible for TRICARE Prime Overseas?
Active duty service members, including activated National Guard orReserve members and active duty family members. Family members must be command-sponsored.

-Is there any out-of-pocket cost?
There are no enrollment fees and no out-of-pocket costs for any type of care as long as care is received from your PCM or with a referral. Care received
without a referral is subject to point-of-service fees.

-How do I enroll?
All you have to do to enroll is submit a TRICARE Prime Overseas Enrollment Application and PCM Change Form once you arrive at your duty location.

-Where can I get help with TRICARE?
You can receive assistance regarding the TRICARE program at any TRICARE Service Center. The Aviano TSC can be found at the 31st Medical Group Clinic. TRICARE representatives can explain the different TRICARE plan options, help beneficiaries choose the plan that suits them best, assist with completion of the enrollment application, assist with claims adjudication and locate civilian network or TRICARE-certified providers. The TSC employees assist beneficiaries who use any of the three TRICARE plans.

For more information about TRICARE, visit their website at www.tricare.mil.


Pharmacy

Pharmacy Hours of Operation:
Monday-Friday 7:30 a.m. - 5:30 p.m.
Closed on Weekends, Federal Holiday's, and USAFE Family Days

Self Check-In
After your appointment, you can check in and active only NEW prescriptions issued by your provider. There are two kiosks in the pharmacy waiting area and one kiosk in flight medicine. Just swipe your ID card and follow directions on the screen. Patient names appear on display screen when Rxs are ready for pick-up. Please note if you are picking up an refill or special purchase medication, proceed directly to the window and pharmacy staff will assist you.

Pharmacy Refill Service
Available 24 hours a day
Phone: 0434-30-8165
DSN: 632-8165
Option #1 Aviano clinic
Please note if refills are called in before 7 a.m. on a duty day, they will be ready for pickup after 11 a.m.
Option #2 BX/Commissary
Please note if refills are called in before 7 a.m. on a duty day, they will be ready for pickup after 2 p.m.. If you choose to refill medication here, you will need to enroll prior to first use. The hours of operation coincide with BX/Commissary Mall.

Why should I call in my refills?
Calling in your refills ahead of time enables us to provide you with better service. It allows pharmacy staff to organize time and resources more efficiently.

You know exactly when your refill will be ready and you won't have to wait in line. Don't wait until the last minute for refills. Call in at least a week before you're due to run out. Medication will be stored for one week after activation, then returned to stock. We have limited resources and limited storage space.

Prescriptions from local national providers
If you are referred to a specialist off-base, the 31 MDG Pharmacy will honor Rxs written by Italian providers if the prescription is written by an authorized network provider, the medication is stocked by the pharmacy and the entire prescription is written in English. You so have the right to purchase medications on the economy, for which you can be reimbursed. Contact your TRICARE representative for the paperwork. Please ensure you receive a proper receipt from the farmacia or TRICARE will not be able to reimburse you. Please be aware that some over the counter drugs are not covered- check with TRICARE office first.

- The TRICARE mail order pharmacy is also available for patients to
use. More information can be found at: www.express-scripts.com/tricare.

Laboratory

Monday - Friday, 7:30 a.m.- 5:30 p.m. (normal duty hours)
Saturday, 9 a.m. - 1 p.m. (acute care clinic)
An on-call lab tech is available after hours for urgent care only (with approval of MSU physician).
Lab personnel are unable to give results to patients.

Fasting instructions:
Do not eat or drink anything for 10-12 hours except for water and prescription medication. We recommend beginning your fasting after an evening meal, and remembering to hydrate yourself with water during the fasting period.

Chromosome & Genetic Testing:
Testing for chromosome and genetic analysis is done Mondays before 9:30 a.m.

Semen Analysis:
-Semen analyses are performed Thursday mornings from 8 - 10 a.m.
P-ost vasectomy analysis is performed Monday through Friday during normal duty hours. 
-Instructions for semen analysis are provided in detail at the laboratory. 

Patient Collection Instructions:
Send the patient to the lab front desk if they require testing for stool, pinworm, 24-hour urine, or semen testing.

Women, Infant, and Children (WIC) Testing:
Before testing can be accomplished, there must be an order for the requested WIC labs. First, patients must present to the clinic they're currently being seen (OB, Family Health, or Pediatrics) to have the tests ordered. Next, patients should come to the lab to have them collected.

Frequently Asked Questions: 
Q. Can I pick-up a copy of my lab results from the laboratory?
A. In order to provide continuity of care, lab results are only released by the attending provider, provider's nurse, or referring clinic. 

Q. How long does it take before my lab tests are done?
A. Most routine testing is performed in-house will be done within 1 to 24 hours of collection. Tests shipped to reference labs take approximately 2 weeks. 

Q. Do I need to schedule an appointment for my lab testing?
A. No, appointments are not necessary for lab testing. 

Q. I'm pregnant, and my doctor wants me to do a sugar (glucose tolerance) test. Do I need to fast?
A. For 1 hour glucose testing, you do not need to fast; follow your normal diet. If the doctor requested a 2, 3, or 5 hour glucose test, yes, you need to fast 10-12 hours and be prepared to provide a urine sample.

Radiology
Monday - Friday, 7:30 a.m. - 4:30 p.m. 
Location: First Floor of Aviano Clinic
Commercial 0434-30-5019 or DSN 632-5019
Services: x-ray, ultrasound, mammogram
Patients needing an X-Ray should report to radiology directly after the doctor's appointment to Radiology.
If you are needing an ultrasound or mammogram, contact radiology to schedule an appointment.