The service is available 24/7 and provided to TRICARE Prime beneficiaries requiring language assistance in the purchased care sector. The service must be activated by the beneficiary.
You must have the following information readily available:
FULL NAME OF BENEFICIARY
DoD BENEFITS NUMBER
SOCIAL SECURITY NUMBER
BENEFICIARY DATE OF BIRTH
Beneficiaries can call collect or ask to be called back:
For further information, go to the following link on the TRICARE Overseas Prime website: http://www.tricare-overseas.com/beneficiaries/resources/real-time-language-assistance
On site language assistance is for TRICARE Prime beneficiaries ONLY. (Non-TRICARE Prime patients are not entitled to this benefit.)
For 24/7 Operations:
Routine Liaison Business Ops
Pordenone Patient Liaisons (24/7): Comm only: 0434-365701
Aviano Patient Liaisons
Mon to Fri 0800-1600
DSN: 632-5408/ Comm: 0434-305408
Exit the Gate and drive towards Pordenone. Drive past Roveredo for 4 and 1/2 miles to the T-intersection and turn right (the Paradiso restaurant is on your right). Drive 1 mile to the round-about. (Palazzetti Fire Place shop is on your left.) Drive straight for 800 feet to the next traffic light – this is the main entrance to the Hospital. The Emergency Room is located on your left. Report to TRIAGE immediately. Park your vehicle in the parking lots or residential areas located in the vicinity of the Hospital.
Drop the patient off at the ER entrance, then park your vehicle in the parking lots or residential areas located in the vicinity of the Hospital.
Patient Liaison assistance will be provided according to clinical priority, in order to ensure urgent cases are assisted immediately. The priority listing is as follows: ER, inpatient, and outpatient appointments.
You must contact the PRAP Clinic immediately at DSN 632-1775 or Comm: 0434-301775 to notify the on-call provider that you are in the Emergency Room and to schedule an appointment with your PCM.
Regular duty hours:
General operating hours of Italian Pharmacies are Mon to Sat from 0830-1230 and 1530-1930. There are select pharmacies open until midnight in the local area.
To locate the pharmacy closest to you and view hours of operation go to: http://www.farmaciediturno.org/home/Pordenone.html?nc=PORDENONE&mt=smap or download and utilize the following application on your mobile: Emergencies FVG
If the Host Nation ER provider prescribed medications, it is strongly recommended that you proceed to the nearest Italian Pharmacy to purchase your medications. At the Italian Pharmacy, please show your ER report to the Pharmacist—this acts as your prescription. You will be required to make payment in Euro or by credit card. In general, the average cost of the most commonly used medications is 20.00 to 40.00 euro for antibiotics and 10.00 euro for pain-killers.
To submit a claim for reimbursement for medication costs, go to: www.tricare-overseas.com.
For additional information, please contact the TRICARE Health Benefits Advisor at DSN 632-5067 from Mon - Friday from 0800 to 1600. If you choose to fill your prescription at the 31 MDG in-house Pharmacy, please allow 5 business days for ER report translation, PCM ordering, and Pharmacy processing.
Active Duty: contact the 31 MDG appointment line at DSN 632-5000 the following duty day to schedule an appointment with your PCM. Family Member: schedule an appointment as needed.