Case Management Services

31st Medical Group Case Manager

Regina Mini, RN, BSN, CLC
Aviano AB, Area 1
Phone: (+39) 0434-30-5360 / DSN: (314) 632-5360
Hours of Operation: Monday - Friday from 0730 - 1630

Case management helps you gain control of your illness, injury, or situation. The Case Manager oversees and ensures that your care plan continues to meet your healthcare needs.

Your Primary Care Provider, Nurse, and the Case Manager are part of the team that help you make plans and decisions about your health goals. you will plan with the Case Manager to ensure that you get the right help that you need to improve.


Multiple medical problems
Complicated illness or injury
Multiple referrals
Repeated admissions
Adjustment to illness
Multiple providers
Ordering medical equipment
Chronic or terminal illness
Crisis intervention

Aviano DSNs:

Medical Appointments: 632-5000
Dental Appointments: 632-5060
Referral Mgmt: 632-5792/5782
HBA/BCAC/DCAO: 632-5067
TRICARE Service Cntr: 632-5133
Patient Liaisons: 632-5408
Patient Advocate: 632-5002

Other Numbers:

International SOS: +(44) 20-8762-8384 (option 1)
International SOS Toll Free (from Italy): 800-915-994
24hr Nurse Advice Line (from Italy): 800-877-660
24hr Translation Service (from Italy): 800-915-994

Social Media:

Facebook.com/AvianoMedicalGroup

Useful Websites:

TRICARE www.tricare.mil
TRICARE Overseas Program www.tricare-overseas.com
TRICARE Europe www.europe.tricare.osd.mil
TRICARE Online www.tricareonline.com
Wisconsin Physician Services (WPS) Claims Processor www.tricare-overseas.com

Recommended Apps:

Aviano App: Aviano AB information and directory for medical service numbers and directions to local hospital
International SOS: TRICARE translation services
112: GPS capability/provides emergency patient locations to call center agents
Emergenze FVG: displays local ER room wait times

Accreditation

The Joint Commission, our civilian accrediting organization, provides information about the comparative performance of the 31st Medical Group. This information is available to you on the Quality Check® Web site, www.qualitycheck.org. Search for :”31st Medical Group”.

Quality Check allows consumers to:

Filter results by type of provider, setting of care or patient population
Download free hospital performance measure results by clicking on the Quality Data Down-load tab
Print a list of Joint Commission certified disease-specific care and health care staffing
To access, click on the Certified Organizations tab and then select a print format

Case Management Services

What is Medical Case Management?

Why Would I need Case Management?

Contact Information

Accreditation