What is a Patient Advocate?
We are here to serve patients by being their main focal point to assist in promptly resolving any conflicts or concerns. Our goal is to work with the patients and medical staff to advocate for their rights and address any questions or concerns promptly.
31st MDG Patient AdvocatesAviano AB, Area 1 DSN: 632-5002 Email: firstname.lastname@example.orgCapt Theresa "Tara" Hall 0434-30-5002 / DSN 632-5002 MSgt Frederik White 0434-30-6978 / DSN: 632-6978
The Referral Management Center (RMC) is a one-stop-shop for all specialty care referrals entered by your Primary Care Manager (PCM).Once you have seen your PCM and a referral has been entered for you, you are required to activate your referral by reporting to the Referral Management Center (TRICARE) or by calling 632 5792 (0434305792). The RMC staff will review your referral and approve it accordingly.
In-house specialty care referrals:RMC staff can provide you with an appointment upon referral activation or have your referral reviewed by the specialty clinic staff.
Off-base specialty care referrals:Upon activation, you are required to provide availability, valid contact numbers and an email address. The referral will be sent to International SOS (TRICARE contractor) for authorization. Once authorization has been received, RMC staff will coordinate your appointment, notify you of your appointment and send you an email with appointment instructions and directions.
TRICARE Overseas Program Beneficiary Service Representatives
Ms. Caressa Reyes & Ms. Dakota Keegan
Office Hours: 8 a.m. - 4 p.m. Monday to Friday
Phone Number: DSN 632-5133;
The patient liaison office provides:
If you need to contact an interpreter after regular duty hours, call Command Post at DSN 632-3100 or commercial 0434-30-3100
Pordenone Patient Liaison Office:
Hours: 0700-2200 h (Mon-Fri)
Phone Comm: 0434-365701
Fax Comm: 0434-365720
Aviano Patient Liaison Office:
Hours: 0800-1600 h
Phone DSN: 632-5408
Fax DSN: 632-5024
Beneficiary Counseling and Assistance Coordinator (BCAC) :
Debt Collection Assistance Officer (DCAO) :
Useful Numbers: Commercial +(39)-0434-30-xxxx
The Joint Commission, our civilian accrediting organization, provides information about the comparative performance of the 31st Medical Group. This information is available to you on the Quality Check® Web site, www.qualitycheck.org. Search for :”31st Medical Group”.
Quality Check allows consumers to: