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31st Medical Group

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tabAbout the 31st Medical Group 
Welcome to the 31st Medical Group at Aviano Air Base, Italy. We value you as our patient and want to ensure the best possible care. If there is anything we can do to better serve you, please contact any member of the 31st Medical Group.

Mission:
The 31st Medical Group supports the readiness of 31st Fight Wing and associated units throughout the Southern European Region, ensuring the health of its community by providing optimal patient-focused medical care from internal, Department of Defense and host nation resources. The unit employs medical resources and preventative initiatives to ensure the human weapons system remains mission ready to support the expeditionary Air Force, U.S. and NATO objectives worldwide. 
 
tabBenefits 

What is TRICARE Prime Overseas?
TRICARE Prime Overseas is a managed care option for active-duty service members and their command-sponsored family members living together in
non-remote overseas locations. Enrollment is required to participate. Retirees and their families may not enroll in TRICARE Prime Overseas.

When you enroll in TRICARE Prime Overseas, you have an assigned primary care manager at a military treatment facility who provides most of your care. Your PCM will refer you to a specialist for care he or she cannot provide.

Who is eligible for TRICARE Prime Overseas?
Active duty service members, including activated National Guard orReserve members and active duty family members. Family members must be command-sponsored.

Is there any out-of-pocket cost?
There are no enrollment fees and no out-of-pocket costs for any type of care as long as care is received from your PCM or with a referral. Care received
without a referral is subject to point-of-service fees.

How do I enroll?
All you have to do to enroll is submit a TRICARE Prime Overseas Enrollment Application and PCM Change Form once you arrive at your duty location.

Where can I get help with TRICARE?
You can receive assistance regarding the TRICARE program at any TRICARE Service Center. The Aviano TSC can be found at the 31st Medical Group Clinic. TRICARE representatives can explain the different TRICARE plan options, help beneficiaries choose the plan that suits them best, assist with completion of the enrollment application, assist with claims adjudication and locate civilian network or TRICARE-certified providers. The TSC employees assist beneficiaries who use any of the three TRICARE plans.

For more information about TRICARE, visit their website at www.tricare.mil.

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tabLearn About Secure Messaging 
Learn about MiCare
-MiCare is a web-based tool that will enable you to communicate securely and privately with your health care team.
Learn about MiCare

tabUrgent Care 
Emergency Numbers
 
In Case of Emergency
The clinic does not provide emergency services. In the even of emergency, dial 118 off base and 911 on base. Patients are asked to contact their Primary Care Manager within one duty day to report any care received at an emergency room to ensure proper follow-up.
 
After Hours Care
If an emergency situation occurs, call the Command Post at 0434-30-3100 and ask them to contact the on-call interpreter.  Go to the Pordenone Hospital emergency room. The Command Post will dispatch the Interpreter to meet you. Contact ISOS at 800-915-994 to receive authorization.

Suicide Crisis Hotline and Chat
1-800-273-TALK (8255)
www.suicidepreventionlifeline.org
tabPordenone Hospital (Ospedale Civil) 
Directions to Pordenone Hospital (Ospedale Civile)
Address:  Montereale 24, Pordenone 33170
Coordinates:
N45° 58.1053', E012° 39.1204
  • From Aviano Air Base, travel south along SP7 toward Pordenone.
  • At the end of SP7, turn right onto SR251..
  • Continue on SR251 for approximately 1 mile. 
  • The Emergency Room will be located on the left.
  • Report to triage to meet with the interpreter.
tabAncillary & Administrative Services 
Outpatient Medical Records
Inpatient Medical Records
Referral Process
TRICARE
Pharmacy
Radiology
Laboratory

For more information about these ancillary and administrative services, click here.
tabClinics 
Clinics - Phone Numbers & Operation Hours
Clinic Phone Number Hours
Dental 632-5060 7:30 a.m. - 4:30 p.m.
Flight Medicine  632-5101  Monday - Thursday:
7:30 a.m. - 4:30 p.m.
Friday: 9 a.m. - 4:30 p.m.
Health & Wellness Center  632-4573  7:30 a.m. - 4:30 p.m.
Optometry  632-5000 Monday - Thursday: 7:30 a.m. - 4:30 p.m.
Friday: 9 a.m. - 4:30 p.m.
Public Health  632-3998  7:30 a.m. - 4:30 p.m.
Exceptional Family Member Program  632-5674  7:30 a.m. - 4:30 p.m.
Family Health  632-5692  7 a.m. - 4:30 p.m.
Immunizations  632-5400  7:30 a.m. - 4 p.m.
Allergy  632-5400  8 - 10 a.m. & 1 - 3 p.m.
Pediatrics  632-5000 Monday, Wednesday, Thursday: 7:30 a.m. - 4:30 p.m.
Tuesday & Friday: 8 a.m. - 4:30 p.m.
Women's Health  632-5863  7:30 a.m. - 4:30 p.m.
PRP  632-1775  7 a.m. - 4:30 p.m.
EDIS  632-5459  7:30 a.m. - 4:30 p.m.
Radiology  632-5019  7:30 a.m. to 4:30 p.m.
Laboratory  632-5420  7:30 a.m. - 5 p.m.
PHA 632-4960 Monday & Wednesday:
7:30 a.m. - 3 p.m.
Tuesday & Thursday:
7:30 a.m. - 4:30 p.m.
Friday: 9 a.m. - 4:30 p.m.
Physical Therapy 632-4068  7:30 a.m. - 4:30 p.m.
Surgery 632-5865  7:30 a.m. - 4:30 p.m.
Pharmacy 632-8165 7:30 a.m. - 5:30 p.m.
Multi-Service Unit 632-5866 24 hours
Mental Health 632-5321 7:30 a.m.  - 4:30 p.m.

 Inside Aviano

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tabMaintaining shot records
Airmen are encouraged to maintain their individual medical readiness records by clicking on the graphic below.  Once directed to the IMR website,  iindividuals can view their readiness status, shot records, and medical actions that are overdue for themselves and their family members. For more information, or to schedule an appointment to correct any overdue actions,  call the Public Health office at 632-3998.
tabNotice of Privacy Practices
tabMission Objectives
Optimize and sustain medical readiness to execute the 31st Fighter Wing mission, anytime, anywhere.
-Develop plans to balance in-garrison support and contingency mission requirements.

Enhance patient centered care.
-Adopt patient centered medical home culture
-Expand and foster external clinical services

Taking care of our Airmen and their families.
-Invest in staff professional development.
-Focus on quality of life.

Work smarter, not harder.
-Leverage resources for maximum effect.
-Develop innovative training constuct to meet all MDG training requirements.
tabMTF Information
Address: Unit 6180 Box 245, APO, AE 09601

Appointment Line: 0434-30-5000 or DSN 632-5000
Call to make appointments from 7 a.m. to 4 p.m. Monday through Friday

Clinic Hours: Monday - Friday from 7 a.m. to 5 p.m.

tabAnnouncements
PRP clinic moved to new location
The 31st Medical Group's Personnel Reliability Program Clinic has moved to the Flight Medicine Clinic, Building 1027, in Area F. All medical care for patients enrolled in the PRP Clinic will be coordinated through the new clinic location. For more information, call DSN 632-1775

Medical Group implements new check-in process
The 31st Medical Group has implemented a new centralized check-in process. The new process will allow patients to check in at one desk when arriving for an appointment with family health, internal medicine, allergy, immunization, pediatrics and general surgery clinics. This is meant to improve patient flow, alleviate confusion and decrease patient wait times, according to medical group officials. For more information or to make an appointment, call the 31st MDG at DSN 632-5000.

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