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Default Air Force Logo The supervisor's role in success
An organization's culture is the combination of the tangible and intangible factors that determine the long term success of a unit. Examples of these factors include communication, respect, pride, performance and perhaps most importantly morale. Excellent morale can ensure unit cohesiveness and superior performance through the most difficult
0 1/25
2011
Default Air Force Logo Continuing a customer service focus
Why do we have a great dining or shopping experience only to have a mediocre encounter the next time? If one dissects the distinction between the good versus bad experiences, the key probably lies in what type of customer service was received. So, what is it that we can do to deliver world-class quality customer service? In our age of ever evolving
0 1/05
2011
Default Air Force Logo Real wingmen act
Preventing sexual assault requires a culture change at the grassroots level. Applying President Harry S. Truman's "the buck stops here" motto teaches wingmen to avoid passing responsibility for action to others when witnessing sexual harassment or a situation that may lead to sexual assault. Leaders, by nature of their actions or inaction, define
0 1/05
2011
Default Air Force Logo What you allow in your presence is your standard
I heard a quote the other day, "What you allow in your presence is your standard." Those are some strong words. When thinking of a successful team, unit or even a leader, what characteristics come to mind? I think of dedication, strength, loyalty and an adherence to standards. Respect for rank of others, accountability, obeying orders and
0 1/04
2011
Default Air Force Logo Take the time
Please take the time to read this; it may make a positive difference in someone's life, maybe even your own! We have many tenets and methods available to use when we're working to achieve things together. I believe in the tenant that we should strive to make a positive difference, and one method I use is to "take the time." I believe a bit of time
0 1/03
2011
Default Air Force Logo How changing a shirt can change a career
Reflecting on my 24 years of service, there are some defining points in my career. One of the most rewarding was my time spent as an additional duty first sergeant. While I did not ever wear the "diamond," I was treated as and expected to fulfill the duties of the "shirt." Those duties included being the enlisted counsel to the squadron commander,
0 12/10
2010
Default Air Force Logo Tips for being a good patient
I woke up at 3 a.m. on Columbus Day with hip pain and fever. As a doctor, I know the combination of joint pain and fever is potentially a bad thing, but I still spent most of the day negotiating with myself about going to Pordenone hospital's emergency room. The base orthopedic surgeon was unavailable and clinics were closed for the holiday, so I
0 11/23
2010
Default Air Force Logo Resolutions
It's almost that time of year when up to 85 percent of us will commit to reforming a lifestyle or changing our lives for the better. It starts when we take a critical look at ourselves and determine what we can do to make the improvements we desire. Next is the starting point or catalyst for this adventure. These resolutions usually go into effect
0 10/20
2010
Default Air Force Logo Why leadership is like a box of chocolates
In the 1994 movie Forrest Gump, actor Tom Hanks as the movie's main character states, "Life is like a box of chocolates, you never know what you are going to get." If you've ever received a box of chocolates, you'll recall that you typically have a variety of chocolates of different flavors, sizes and shapes ­-- each a mystery until you indulge. As
0 9/29
2010
Default Air Force Logo Is Fear Holding You Back?
In the summer of 1990, while on summer break between my freshman and sophomore years of college, I received a phone call from my ROTC detachment. They wanted to know if I would accept the position of 'GMC Advisor' upon returning in the fall. "What's that?" I asked. The voice on the other end of the phone explained that if I accepted the position, I
0 8/19
2010
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