AFSO 21 at work

AVIANO AIR BASE, Italy -- Master Sgt. Mark Martinoli, Assistant Branch Chief of Client Service Center, explains the before and after process of loading security patches to computers on base May 23, 2008. Using AFSO 21 principles, the Client Support Team of the 31st Communication Squadron have reduced their workload by more than 50 percent. (U.S. Air Force photo/Airman 1st Class Ashley Wood)

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