New DoD Travel Card Issued by Citi® Published Nov. 7, 2008 AVIANO AIR BASE, Italy -- Cardholders have been sent new Government Travel Charge Cards and should verify receipt of the card immediately. DoD's current Government Travel Charge Card contract with Bank of America is ending soon, and all government travel cardholders have been sent new GTCCs from Citi®, the new SmartPay® 2 vendor. If you did not receive your new travel card, please notify your Agency Program Coordinator (APC) immediately. The new GTCCs will be ready for use on November 30, 2008, after the current cards issued by Bank of America expire on November 29, 2008 at 11:59 p.m. Eastern Standard Time (EST). You should verify receipt of your new travel card now to ensure that you will be able to use it on November 30, 2008. You can verify receipt of your card by phone or online anytime after August 15. As part of the receipt verification process, you will be asked to accept the Cardholder Agreement Terms & Conditions. You must agree to the Terms & Conditions in order to use your new Travel Card. If you did not receive your new Travel Card, it may be because you have an outdated address on file. If you believe your address of record is outdated, please notify your APC immediately. Traveling during the cutover If you will be traveling during the cutover (November 29-30, 2008), you should charge all official travel expenses up to, and including, November 29, 2008, on your current Bank of America GTCC. Travel expenses incurred from 12:00 a.m. EST on November 30, 2008 should be charged to your new Citi GTCC. Transition checklist for cardholders Cardholders will need to pay all outstanding, undisputed charges on their Bank of America GTCC before November 29, 2008. No credit balances can remain on the current Bank of America GTCC after November 29, 2008. If your Bank of America GTCC has a credit balance, call the phone number on the back of the card to request that it be sent to you. After the cutover, Bank of America will continue to accept and receive payments for charges previously made on its cards. What to expect Since the new card will also be VISA branded, you'll have the same worldwide charging privileges that you currently have. Charge limits will remain the same and Agency Program Coordinators will have the authority to raise limits to meet mission requirements. Links for more information Your primary contact for transition information is your APC. Cardholders can also visit www.defensetravel.dod.mil; www.gsa.gov/smartpay; or send questions to dtmotc@dtmo.pentagon.mil for more information.